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Know Where You Stand Before You Start

Using 11live — whether to open an account, deposit through bKash, Nagad or Rocket, or access any part of the platform — means you accept the conditions set out here.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData and privacy conditionsAccount suspension rights
11live Know Where You Stand Before You Start
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We take account security and data handling seriously because your wallet details — including any bKash, Nagad or Rocket numbers linked to your account — are sensitive information. Here is how we manage the four areas that matter most to you legally.

Data Retention

We keep your account records and transaction logs for as long as required by applicable rules. You can request a summary of what we hold by contacting support in writing.

Cookie and Session Handling

We use session cookies to keep your login active across your mobile browser and any app session. No personal financial data is stored in cookies — wallet numbers stay server-side only.

Account Security

Account access is protected by OTP verification tied to your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately to freeze it.

Requesting Changes

To update your registered name, mobile number or linked wallet details, raise a request through support with identity verification. Changes to bKash or Nagad wallet numbers require additional confirmation steps.

LEGAL CONTACT PATHS

Reach Us on a Legal or Account Matter

If you have a question about these conditions, want to report a breach, or need to request account closure for legal reasons, our support team handles it through the channels below. For account-linked queries — especially those involving bKash, Nagad or Rocket wallet disputes — have your registered mobile number and last transaction reference ready before you write in.

Team online

Live Chat

Reach our team directly through the live chat widget on the platform. Quickest path for urgent account or legal queries during active support hours.

Email Support

Send detailed legal requests, account closure notices or policy questions to our support address. We respond with a written record you can keep for reference.

Account Settings

Some legal actions — like updating your registered details or requesting a data summary — are handled directly inside your account settings without contacting support.

Answers to Common Legal and Account Queries

These are the questions we get most often around account eligibility, legal access, data rights and wallet conditions. If yours is not covered here, reach out through live chat or email.

Access depends on your local law and eligible region. We do not confirm legality for any specific location — you are responsible for checking whether online gaming is permitted where you are.

We can restrict or close accounts where our conditions are violated or where legal obligations require it. We aim to notify you, but urgent cases — like fraud signals — may be actioned immediately.

Any verified balance in your account wallet is eligible for withdrawal before closure. Disputed amounts are held pending review, and we will contact you through your registered mobile number.

Send a written data request through our email support channel. Include your registered mobile number. We will compile and share your account data within a reasonable processing period.

We may update terms periodically. We publish changes on the platform before they take effect. Continued use after a change is posted means you have accepted the revised conditions.

Yes. When you transact through Rocket, Nagad or bKash, those providers' own terms also apply. Where our terms and a wallet provider's terms conflict, the wallet provider's terms take precedence for that transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.