Reference

Read These Terms Before You Open an Account

These terms set out the rules that apply when you create an account on 11live and use our services — including deposits via bKash, Nagad or Rocket, and access to games and sports markets.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessUpdates notified via accountContact us to raise queries

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HOW WE HANDLE THIS

How 11live Applies These Terms in Practice

These terms are not just a legal document — they describe how we actually run account management, wallet verification and access control on 11live. Each point below reflects a real operational practice, not an abstract policy statement. Where something affects your account directly, we will communicate it through your registered contact details.

Wallet Verification

When you link bKash, Nagad or Rocket to your account, we verify that the wallet is registered in your name. Mismatched wallet details can delay or block withdrawals under these terms.

Account Security

You are responsible for keeping your login credentials private. If we detect unusual access patterns, we may temporarily lock your account and ask you to verify via your registered mobile number.

Data Retention

We retain your account and transaction data for as long as required by applicable regulations and our internal audit processes. You can request a summary of your data by contacting support.

Terms Updates

When we revise these terms, the updated version is posted to this page with a revised date. We also send a notification to your registered account so you are not caught off guard.

What These Terms Cover and How They Apply

11live Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 11live, you agree to these terms in full. They cover how your account is opened and maintained, how wallet transactions through bKash, Nagad and Rocket are processed, what conduct is expected when you use the platform, and the circumstances under which

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we may suspend or close an account. You must be of legal age in your jurisdiction and access this platform only where your local law permits it. We do not accept accounts from regions where online gaming services are prohibited. These terms also apply to any
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promotional offers linked to your account — terms attached to those offers form part of this agreement. We may update these terms from time to time; when we do, we will notify you through your registered account or the contact method you provided. Continued use of
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the platform after a change is published means you accept the revised terms. If any part of these terms is unclear, reach out to our support team before continuing to use the service. Wallet use — whether bKash, Nagad or Rocket — is subject to both
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these terms and the individual rules of each payment provider.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us With Terms Questions

If something in these terms is not clear — whether it is about your account status, a wallet transaction through bKash or Nagad, or an eligibility question — our support team can walk you through it. We handle terms-related queries through the channels below. Response times depend on volume, but we aim to address account and policy questions as a priority.

Team online

Live Chat

Open the chat window from your account dashboard. Raise a terms or eligibility query directly and a support agent will respond in sequence.

Email Support

Send your terms question to our support address found in the account help section. Include your registered mobile number for faster account matching.

Account Help Centre

The help section inside your account covers common terms questions, wallet rules for bKash, Nagad and Rocket, and account suspension queries.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work. Each answer reflects how we actually apply the rules — from account eligibility through to wallet withdrawals and the process for requesting changes to your account.

These terms apply to anyone who creates an account on 11live. Access is limited to eligible regions where local law permits online gaming services — it is your responsibility to confirm this applies to you.

No. Deposits and withdrawals must use a wallet — bKash, Nagad or Rocket — registered in your own name. Using another person's wallet breaches these terms and can result in account suspension.

We post the revised terms to this page and send a notification to your registered account. Continuing to use the platform after that counts as acceptance of the updated version.

Contact our support team via live chat or the email address in your account help section. Include your registered mobile number and we will process the request according to our data retention policy.

Accounts may be suspended for mismatched wallet details, suspected fraudulent activity, access from unsupported regions, or breach of conduct rules set out in these terms. We will notify you and explain the reason.

Any promotional offer linked to your account comes with its own conditions, but those conditions are part of this overall agreement. Read the specific offer terms before using a promotion.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoTeen Patti Luck InfoPrivacy Policy Info11Live Glossary

Read These Terms Before You Open an Account

How 11live Applies These Terms in Practice

Wallet Verification

Account Security

Data Retention

Terms Updates

Reach Us With Terms Questions

Live Chat

Email Support

Account Help Centre

Common Questions About Our Terms

01 Who do these terms apply to?

02 Can I use someone else's bKash or Nagad account for deposits?

03 What happens if these terms are updated?

04 How do I request a copy of my account data?

05 What can cause my account to be suspended under these terms?

06 Are there separate terms for promotional offers?

Terms & Conditions

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