What Information 11live Collects and Why
When you open an account, we collect the details you provide — your name, contact information and the payment method you use, whether that is bKash, Nagad or Rocket. We also collect transactional data each time you deposit or withdraw through your wallet. Your device type,
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browser activity and session logs are recorded to keep your account secure and to make sure the platform loads correctly on mobile. We do not sell your personal data to third parties. Payment details tied to bKash, Nagad and Rocket are processed solely to complete your
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transactions and verify your account identity. Location and device signals help us detect unusual login attempts and protect your wallet from unauthorised access. Data we hold is kept only as long as your account is active or as required by applicable law. If you close your
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account, we retain only what we are legally obliged to keep. Availability of certain features depends on your local law and eligible regions in Bangladesh.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.